Refund Policy

Last updated: January 15, 2024

This website (https://dinosms.com) is owned and operated by Dino Nexus LLC, a company registered in the United States.

All services provided on this platform are managed under Dino Nexus LLC.

Important: No Refund Policy

DinoSMS operates on a strict NO REFUND policy. All sales are final. Once you purchase SMS verification credits or receive an SMS code, the transaction cannot be reversed or refunded under any circumstances.

1. Why We Have a No Refund Policy

Our service provides instant delivery of SMS verification codes. Once a code is sent, the service has been fully rendered and cannot be returned or undone. This policy ensures:

Protection against fraud and abuse
Immediate service delivery integrity
Fair pricing for all customers
Prevention of verification code misuse

2. What This Means for You

Before Purchase

Please carefully review your order before completing the purchase. Ensure you are selecting the correct service and country for your SMS verification needs.

After Purchase

Once payment is processed, the transaction is final. Credits are immediately available in your account and cannot be refunded or transferred.

Service Issues

If you experience technical issues, we will work to resolve them but cannot provide refunds. Our support team is available 24/7 to assist with any problems.

3. Exceptions

While our general policy is no refunds, we may consider exceptions only in the following rare circumstances:

Duplicate Charges:: If you were accidentally charged multiple times for the same purchase
Service Outage:: If our entire service was unavailable for more than 24 hours after your purchase
Technical Error:: If a proven technical error on our end prevented service delivery

These exceptions are evaluated on a case-by-case basis and require supporting documentation.

4. Failed SMS Delivery

If an SMS code is not received within the specified time frame:

The system will automatically cancel the request
No charge will be applied to your account
You can try again with a different number
If charged despite non-delivery, contact support immediately

5. Credit Card Disputes

⚠️ Warning

Initiating a chargeback or dispute without first contacting our support team will result in immediate account termination and permanent ban from our services. We take fraud seriously and will pursue all available legal remedies.

6. Your Responsibilities

Verify service compatibility before purchase
Ensure you have selected the correct service and region
Understand that all sales are final
Contact support for issues before considering disputes
Keep your account credentials secure

7. Alternative Solutions

Instead of refunds, we offer:

24/7 Support: Immediate assistance with any service issues
Service Credits:: In rare cases of service failure, we may offer account credits
Number Replacement:: If a number doesn't work, we'll provide an alternative at no extra cost
Technical Assistance:: Help with using our service effectively

8. Contact Support

Before considering any dispute, please contact our support team:

DinoSMS Support Team

Email: support@dinosms.com

Response Time: Within 24 hours

Available: 24/7

9. Acknowledgment

By using DinoSMS services, you acknowledge that you have read, understood, and agree to this No Refund Policy. You understand that all purchases are final and non-refundable.

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